• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #51
    Yippierb
    Default Avatar
    Joined:
    What is wrong with ordering process?

    trying to order this years Daves Pics. just get blue text that is not interactive. Please Help resolve.

  • #52
    Automaticslim
    Joined:
    How can I edit my shipping…

    How can I edit my shipping address. I made a small mistake in that I should have written “20th Floor” but wrote “29th Floor.”

  • #53
    docmarty
    Default Avatar
    Joined:
    Box set fao Marye

    Hi Marye,
    I sent you a PM to say i'd not heard from the doc but then found his reply in my junk folder
    I then tried to send you another PM to this effect but got the 'not authorised' message
    Just wanted to say thanks
    Any idea what is the problem with PMs???

  • #54
    docmarty
    Default Avatar
    Joined:
    MARYE

    Thanks Marye
    I've seen several email addresses for dr rhino
    Which is the best?
    I used drrhino@rhino.com

  • #55
    marye
    Joined:
    I will pass this to the Doc
    Sorry to miss this earlier.
  • #56
    docmarty
    Default Avatar
    Joined:
    Order no 13740000365414

    Hi Marye,
    I received my St Louis box set earlier this week
    Unfortunately there is a fault with disc 14 (19.10.72 D3)
    It skips and won't rip
    I have emailed drrhino at drrhino.com but no reply
    Above customer service email pings back undeliverable
    PMs don't appear to work ('you are not authorised')
    Any help you can give would be much appreciated
    Thanks

  • #57
    marye
    Joined:
    well good!
    happy listening!
  • #58
    jbxpro
    Joined:
    MARYE

    That's exactly it, thanks. UPS had left it at USPS for final mile but the alert I got did not indicate this. All settled and listening now, thanks again!

    -Jon

  • #59
    marye
    Joined:
    JBX
    I'm checking with the Doc. Is UPS in your area in the habit of leaving your package at a local "drop site" when they're behind on deliveries?
  • #60
    jbxpro
    Joined:
    UPS says St. Louis was delivered but no!

    Hi Mary, UPS status for my order of the 20-CD St. Louis set is: "Your shipment 1Z91YY93YW95815473; Delivered On Monday, October 11 at 10:04 A.M. at Dock; Delivered To WOBURN, MA US; Received By: HAMAL." There is no dock here, this is a residence. There is no one named HAMAL here. The package is not here. I've gotten many things from Dead.net in the past with no problem. I've filed a claim with UPS but can you investigate? Thanks!

user picture

Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?