• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #81
    chr1skol1
    Joined:
    Help/Support for all customers

    It would be great if you could do this for all affected customers so that we can find a solution that is good for everyone.

  • #82
    chr1skol1
    Joined:
    DP 33/Get Shown The Light Box/June 76 Box Update

    In the meantime I have received at least one of my orders (Get Shown The Light (All Music Edition)). For me it turned out that the German parcel service (DHL) forgot to inform me (via a notification card) that a shipment had arrived for me. I hope that I will still receive the other box. The Dave's Picks Vol. 33 CD is still gone. Here too, DHL is probably responsible, which occasionally fails to inform its customers with notification cards.

  • #83
    marye
    Joined:
    order issues
    please PM me the details and I'll ask the Doc to get on the case.
  • #84
    smix
    Default Avatar
    Joined:
    DP33 - Update.

    Further to my last desperate plea around my missing sub of DP33, I have now tried on three occasions to contact Admin via the customerservice@dead.net but each time I get bounced back , seems I am running out of ways to actually find out what has happened to my order.

  • #85
    chr1skol1
    Joined:
    Not the only one

    You are not the only one. And same issue with another order. I bought the All Music Edition and the new box set round about 6 weeks ago. The order has been shipped in the mid of march. After UPS informed me that they has transmitted the package to a local postal service (in Germanny) I urgently have to know the new tracking number for figuring out where the package is. So I contacted the customer service. Unfortunately they did not respond to my E-Mails until now. Even if the corona virus restricts our lives all over the world, we should still stand by each other. This also includes business matters. If two shipments of the same customer are lost in weeks is that not reason enough for them to react immediately or better as soon as possible (By the way I paid a lot of bucks for my orders)? It looks a little bit like Dead.net don't care about their customers. That's very frustating.

  • #86
    smix
    Default Avatar
    Joined:
    DP33

    Just getting a little itchy - I know there is a hello of a lot bigger stuff going on in the world right now but I am still awaiting delivery of DP33 and just wondered if I am the only one in this position and what I should do about it? Many thanks in advance..

  • #87
    allman
    Default Avatar
    Joined:
    18 weeks - good news!

    A big THANK YOU to MaryE and the good Doctor, received the Halloween blanket yesterday (sent from CA). I am very satisfied and will consider the calendar a lost cause - not worth fighting about due to the low price and the fact we are almost into the 4th month of 2020. Thanks again for all your efforts.

  • #88
    allman
    Default Avatar
    Joined:
    17 weeks

    17 weeks and no calendar and no Halloween blanket and no refund (at least none that I can tell after adding and subtracting all the credit/dedits made to my CC the last couple of months (from this store).

  • #89
    allman
    Default Avatar
    Joined:
    16 weeks

    16 weeks and no calendar and no Halloween blanket.
    At least the debits and then credits to my CC have stopped (from dead.net).

  • #90
    allman
    Default Avatar
    Joined:
    15 weeks

    15 weeks and no calendar and no Halloween blanket.

user picture

Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?