• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #151
    Happy Will
    Default Avatar
    Joined:
    UPS Freight Charge To UK For Dave's Picks 31 continued

    Ha Ha, by chance I had a UPS delivery today and the driver asked if I knew I had a delivery next week and whether I wanted to pay £73.92 now - thats like $91.50 - for postage for Dave's Picks Vol.31 (1 copy) - I do hope Rhino sort it out.

    and does anyone else get crap with reCAPTCHA?

  • #152
    Happy Will
    Default Avatar
    Joined:
    UPS Freight Charge to UK for Dave's Picks 31

    Just clicked the tracking link in my e-mail to check progress and I got the same message about having to pay £73.92 for shipping charges, and DP31 would be due today, but and not suprisigly the package is somewhere still in the USofA.

    Feels like a UPS/Warner/Rhino glitch which hopefully it will be sorted out soon if someone picks up on this thread..

  • #153
    AdrianK-NchUK
    Default Avatar
    Joined:
    Dave's Picks UPS Freight Charge

    My subscription discs Dave's Picks Vol 31 are due to be delivered today by UPS. According to the tracking info there is a freight charge of 73.92 GBP to pay. Must be a mistake?

  • #154
    davie mcm
    Joined:
    Shopping issues store

    Anyone else have problems trying to but from the store? Won’t accept my debit cards.

  • #155
    Epiphytepicket
    Default Avatar
    Joined:
    Help, Where is my limited edition Europe '72 box set ?
    Dear Marye,First time user here. I need some help to find out when my ordered box set will be shipped. I received an email from Dead Store 9 days ago questioning my shipping address. I replied giving my current residential address. Nothing happened so I telephoned customer service yesterday to find out what the status is. The shipping address was corrected by Customer Service and assured everything will be OK. 28 hours have now passed since my phone call to Customer service and no shipping email has been sent. OK I know that Dead Store has problems but my anxiety about my order being finalized has not been alleviated. If you can help, lmk how to provide you with my order details.
  • #156
    Ethan Hargrave…
    Default Avatar
    Joined:
    My Order.
    I was originally down for a limited edition 72 box set. I lost my card so I had to cancel it. Needless to say my order didn't go through. I tried repeatedly to get through but to no avail. I gave up and decided to buy the music only edition with my replacement card. I tried to contact dead.net again to ask why my card has yet to be charged. I used the international number they sent me and got Sinatra.com. I am beginning to think that this box set is never going to arrive.
  • #157
    marye
    Joined:
    Change of hours in customer service dept:
    Our regular business hours are 10 am to 10 pm ET Mon-Fri and 10 am to 6 pm ET on Saturdays. We are closed on Sundays and U.S. holidays.
  • #158
    marye
    Joined:
    in that case
    yes, please do send me a PM with the details, including the email address involved, so we can deal with this. Thanks much!
  • #159
    Gretsch
    Default Avatar
    Joined:
    Thanks!
    Thanks Marye! Is there any info you need from me? My store account uses a different email address than my forum email. I was never able to finish the forum registration process through my real verizon address; but when I place my orders I have to log in through here, the forum, and then it brings up all my real billing info including my real email address at the store.) It never made sense, but it's been like this for a few years! I've tried registering proper for a few years and finally broke down and registered using a hotmail account so I could get the e-mails to the link to finish registration! Really, if that part can be fixed, I'm scared to mess with any of it until I get my Europe box) lol But yeah, if you could find out if my order posted that would be cool! Gary
  • #160
    marye
    Joined:
    I'll see
    what I can do to get things straightened out here. Thanks!
user picture

Member for

17 years 6 months
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 5 months

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?