• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #171
    marye
    Joined:
    cool, thanks Zep
    Sorry not to be more responsive--I've been offline for a few days due to external events beyond my control, so I appreciate your tenacity in this.
  • #172
    zepthompson
    Joined:
    what I did not realize was
    what I did not realize was that there is a Dead.net Advanced Download Manager application all is well now, kinda Dead.net Download FAQs has more
  • #173
    zepthompson
    Joined:
    calling help
    talking to Jeffery
  • #174
    zepthompson
    Joined:
    btw
    downloaded Free Download Manager but still get the message
  • #175
    zepthompson
    Joined:
    just purchased a download
    and got this message You do not have the download manager installed at this time. what is recommended? thanks.
  • #176
    marye
    Joined:
    willslow
    you've got PMs turned off. I sent the info to your hotmail address.
  • #177
    marye
    Joined:
    will
    sending you a PM with the info
  • #178
    willslow
    Default Avatar
    Joined:
    No sign of it in the junkmail folder
    Thanks for the help Marye. I've been checking the junk mail folder along with my inbox regularly since 11/18 but no sign of anything from dead.net. An email from customerservice@dead.net did make it through to my inbox OK back on October 19th when I ordered some CDs so I wouldn't think it would be an issue...
  • #179
    marye
    Joined:
    will...
    check your spam folder, because I've had more than one report of people's notifications winding up there. But I'll pass this along in the meantime also. Thanks!
  • #180
    willslow
    Default Avatar
    Joined:
    Marye, are you out there? (30 Days of Dead)
    Hi Marye - not sure if this is the right place or not but I've seen you provide awesome customer service to folks placing orders on the website so I thought I'd give it a try... During the 30 Days of Dead contest, I was the first person to guess the date and venue of the November 18th selection, So Many Roads. The disclaimer said the winner would be contacted within 5 business days but I was never notified how to claim the prize. If you could provide any assistance (or point me in the right direction), I would appreciate it.Thanks, willslow
user picture

Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

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I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?