Grateful Dead

dead.net the official site

they are trying to figure out how to address this problem. Meanwhile, for those concerned about the bonus disc tracks being replicated in another release, I am told that they will be unique to the disc.

very interested in the rt 2011 subscription but 180 for delivery ermmm.

Thanks Marye. I'm in the same burrow (oops Sett) as the Badger. Given that I've previously proposed an annual subscription option for RT releases on these very pages I was straight into the store to place my order too but baulked at the $180 postage cost. Looking forward to seeing it fixed.

I've inquired and will report back with what I find out...

I just got an email from the Store offering a subscription for the next 4 Road Trips with the incentive of free shipping and a special bonus disk. http://store.dead.net/new/road-trips-2011-subscription?eml=dn/112910/rt… So decided to go for it....but the store computer then tried to add a shipping charge of $180 to the order for those living outside the US! That is completely crazy! Even if there was no free shipping the cost of shipping an individual Road Trips is normally around $11.00. I imagine that whoever set up the system forget about non US heads (no surprises there then). Could someone sort out a verison of this offer for non-US Heads...we are a loyal bunch who waited for years between shows and many of us are some of the most activie contributors to this site. We pay absurd shipping charges, cannot enter competitions and now this. Give us a break please. thanks

just heard from the good Dr. that the cosmic balance seems to have been restored in this corner of the universe...

...bent on breaing our will. However, Dr. Rhino and King Suchendra from the Kingdom of Shambhala will break the Narnian weather machine conspiracy in less than the estimated 6 hours. The initial Narnian bolt/surge came in at 8:50pm and power was restored by a Jedi contingent around 1:03am. You're foiled again General Disarray! Till we meet again another dark and smarmy night...

Just got this message from Dr. Rhino: Intense storms on the East Coast have knocked out the power to our customer service call center (e4e). As of 12.37pm (PT) it was estimated that power would not be restored for 6 hours. We apologize for the inconvenience and we will provide an update when power has been restored.

It seems to be working much better these days. Of course there will always be glitches, but I feel far more confident about the whole process than I have for ages. So thanks for fixing it and I hope it takes the weight off Marye a little.

The cost of running a call center in India is now equal to running one in the US. While that can't be good news for people who work in that industry it could be good news for those who order from the store. How about closing up shop in Bangalore and moving to, say, Spokane WA or any place that needs jobs?