Grateful Dead

dead.net the official site

And other rock & roll merchandise . Check out these folks . Gladis Glass and her sons are some of the nicest people I knew when I lived in N.J. .. http://www.woodstocktradeco.com/

Just for the record I will Never order anything from the store ! I would probobley have a stroke arguing with those people !!

Letter to Casson Kauffman: (EMAIL WAS BOUNCED BACK. "NO SUCH PERSON". Dear Casson, I have to tell you at this moment I am the angriest I have ever been with any company. For the last MONTH I have tried to get this order resolved and up to this point I had not resorted to screaming and cussing. (Sorry, I just couldn't take it any more.) I dressed down your customer service people and left some caustic voice mails to your "Supervisors". I have been a loyal fan of several incarnations of the store and this one specifically. You always made it better than right if there was a screw up. So, all that being said, here is the story. A month ago I was finally able to order the SYF Hoody that is green and zippered in XXL. I have been waiting a while for this item and I was thrilled. I ordered ground shipping and it finally arrived. I opened the box. Boom, green hoodie, correct size but its a pull over. No Zipper. No worries I know I can call you guys and it will get fixed. Made the call everything is cool. They even agreed to send it 3 day for me. 5 days later. Shirt is here! (Wooo hoo) open the box...guess what right size. right color.........Another f-ing pullover. How hard can it be? I make the call. I speak to Lily Amini. She was friendly and courteous. I received an e-mail saying there was an attachment two days later. (no attachment BTW) I sent one back with the picture from your web sight. With a Zipper on it. She then sent another email with attachment of someone from the warehouse holding up what appears to be an xxl zippered hoodie! (incredible!) Fine so now I say great. overnight it to me your other two shirts are labeled and ready to roll as soon as I get my order. Lily is so nice she agrees and even tells me I can keep one of the mistakes! Wow, just like Dead.net I know and love. Next day: I get an email from Meggan. Offering me $20 gift certificate and 10% off my next order. I call her and tell her Lilly already offered me the shirt so the other stuff wasn't necessary. I find out the shirts I have nobody even knew existed!! MEGGAN says there is "No Way" she is going to let me keep the shirt, but I can have the other stuff. And on top of this I don't get my original order until the shirts are sent back. (So, now I am a potential dead beat and I still don't have my shirt.) Next Day Thursday. I call Meggan back and send an email to Lilly saying "what the heck. I'll buy the other shirts and give them as gifts. Just call me and I will give them a card #. NOTHING UNTIL THE FOLLOWING MONDAY. MEGGAN IS NOT RETURNING CALLS. FINALLY LILY CALLS AND TAKES MY CARD #, USES THE GC AND THE DISCOUNT, AND SWEARS SHE WILL OVER NIGHT MY FUCKING SWEATSHIRT! IT IS NOW WEDNESDAY EVENING. ONE WHOLE FREAKING MONTH LATER!!!! NO SHIRT. I CALL MEGAN LEAVE A MESSAGE WHAT IS GOING ON? I SIT DOWN TO READ EMAIL.....EMAIL FROM CUSTOMER SERVICE (YEAH RIGHT! CUSTOMER SERVICE!) NOT MEGAN. NOT LILY! (GOD, NO THAT WOULD BE SILLY) THE EMAIL SAYS MY ORDER HAS BEEN CANCELED. THEN AS I AM SCREAMING AT CUSTOMER SERVICE ON THE PHONE, I GET ANOTHER EMAIL SAYING "DUE TO AN INVENTORY ERROR, MY SHIRT ISN'T AVAILABLE AND I CAN HAVE 15% OFF MY NEXT ORDER!" (HOW FUCKING GENEROUS. NO REALLY.) CASSON, Can you explain to me how my shirt, that I saw in a photograph taken by your people, sworn to me that was in a box waiting to be over-nighted, could be gone? Can you tell me how your "customer service" department has no knowledge of who I can contact above Meggan and Lily? Why my bank account has not even been credited for the "canceled transaction"? Why the people you have in charge don't know what the "Service Industry" is about? And last; Why I had to write this long diatribe to you? MY EMAIL WAS SENT BACK. NO PERSON OF THAT NAME.

ARGH! So sorry, please PM me your order number and any other relevant details and I'll see if we can get this fixed quick.

After 3 weeks of waiting, my orders for an On the Road Tee and Gorge Poster arrived. The big issue is, I didn't get a Gorge poster but a Garcia Plays Dylan poster. I got a wrong poster sent. This is so infuriating! I guess this means having to send the wrong poster back then waiting again for what it seems weeks to get it processed and shipped, and hope I actually get the right poster. It's the weekend and phone customer service is not available. Please Help.

Meggan generated a new order with the missing items and I'll PM you the tracking number.

so sorry

Dear Marye! I have sent two messages to the customer service to report missing records. Not a single answer in more than a month of waiting! Is it some kind of trouble with the mailingsystem or am I being ignored? My complaints concernes order number 0121010 at the date of 03/25/2009. I got a package with three of the total of five titles in my order. The missing records are: Ace (Bob Weir) CD Dick's Picks, Volume 14 CD I would be glad to finally get an answer, and I still want my records.

I was about to send you your tracking number but you seem to be ahead of me! Iko, please PM me your order number, thanks.

Marye should be awarded too. (I already got mine)