• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #401
    Anonymous (not verified)
    Default Avatar
    Joined:
    Patience is a virtue
    Sometimes you need to speak, some times you need to wait. God grant us the wisdom to know which.
  • #402
    Darxtar
    Default Avatar
    Joined:
    NO DOWNLOAD
    After 3 days I gave up. The guy in India said everything looks fine you should have your download. I told him it was not there and he told me he had to send the info to corporate and I should hear something in 5 days. This is totally unacceptable! First you say wait 24-48 hours, then I am told after 3 days have gone by that I need to wait 5 more days just to find out what the problem is. Something is really wrong!
  • #403
    wrbush31
    Default Avatar
    Joined:
    My update
    Marye, I PM'd you the details, but I am still waiting (day 7) for downloads and nothing about my shirt that was supposed ship last Friday. I pre-ordered the purple tour shirt which was supposed to ship on the 11th, but nothing on that either. I have been charged and money has been withdrawn so needless to say, I am very frustrated. I may have to drastic measures just as the rest of you have stated. As a newer fan of the band, this is has not been too promising. I don't see myself doing business dead.net again after this fiasco is sorted out.
  • #404
    marye
    Joined:
    excellent
    furthur...
  • #405
    smokey1800
    Default Avatar
    Joined:
    marye
    Seems like the dowload problem is resolved,hopefully something can be done about the returns! Very Grateful!!
  • #406
    smokey1800
    Default Avatar
    Joined:
    Marye
    I sent you a pm, thanks again for helping out!write to you soon!
  • #407
    marye
    Joined:
    smokey, peev
    please send me your order info in a PM and I'll see what I can do. So sorry. tripper, are you expressing a philosophic principle or do you have an item with defective tunes?
  • #408
    peev
    Default Avatar
    Joined:
    They canceled my order
    Just talked with India about my order. Got the runaround. Again. I ordered 48 hours ago. My card has been charged. Funds have been removed from my account. My download still isn't available. My t-shirt still hasn't been shipped even though I paid for priority. My order hasn't been processed and never received an email confirmation even though I have been charged. The customer service agent somehow took it upon himself to cancel my order. Just got an email that it had been canceled. Not sure why. Guess it's back to square one. I have the option to go through this again or bail and find the product elsewhere. I'm going to pack it in and never go through this site for anything again. In the age of technology dead.net is suddenly inept. Gone are the good ole days.
  • #409
    smokey1800
    Default Avatar
    Joined:
    Problem with past and current orders!
    I've had some problems with both the website and orders in the past. Recently, in March '09 while ordering some downloads, the website just kicked me off, but still had connection. So I logged back on to the site and store, checked to see status of order, nothing there, so I placed the order. Ended up getting two(2) of everything and was charged twice. I placed an inquiry with the credit card company who worked things out as far as payment goes. I placed many emails to customer service and I am still waiting for a reply so I can send back all the doubles (the right thing to do!!!). Yesterday (5-13-09) I ordered the complete '09 Tour downloads, was charged and have a order confirmation, but can not download anything when following the links. Looking for some help!!!!Hopefully, Help Is On The Way!!! Listening since '74
  • #410
    tripperb
    Joined:
    the MUSIC should NEVER be flawed
    it's ok if merchandise,etc. is wrong, fubar, whatever. but the MUSIC better come out right...argh. have had SO many issues w/ the tunes...unacceptable.period.
user picture

Member for

17 years 6 months
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 5 months

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?