Grateful Dead

dead.net the official site

please PM me the relevant details, like the order number etc., and I'll see if I can get this straightened out. Thanks.

I've posted numerous times to customer service but they seem intent on ignoring me. I've ordered every release for years and while I've occasionily had issues they were always quickly resolved. I ordered the road trips/pure jerry combo. I first got just the pure jerry. Than I got just the road trips bonus disk. Since than I've just been ignored. Nobody bothers to even respond to my messages. I've been a deadhead for damn near 40 years but you're sure making this hard.

On Sunday 5/17,I paid for the FLAC d/l of LA 5/9, Shoreline 5/10 & Shoreline 5/14. I am still yet to be able to access my downloads. I am aware that Shoreline 5/14 is not available yet (why I don't know), but don't understand why I can't have 5/9 & 5/10. The messages I have sent to customer service go unanswered like the last time I had an issue with an order. I don't understand why, if a show is available, d/l access is not immediately available. The system immediately takes the money from my card. But, I have to wait, and wait without even the courtesy of an explanation. The music is so good but this service is so bad. I just don't get it.

mixmaster: as it turns out, the shows ARE available from nugs.net (aka. livedownloads.com) http://www.livedownloads.com/live-music/3,433/The-Dead-mp3-flac-downloa… (wish I knew that BEFORE I placed my order on 5/6...."still waiting..")

Are we going to get the option to buy the 09 Spring Tour on CDs, which I prefer, as opposed to only mp3 downloads? I really want CDs....

mixmasterI agree with this: NO DOWNLOAD On May 15th, 2009 Darxtar said: After 3 days I gave up. The guy in India said everything looks fine you should have your download. I told him it was not there and he told me he had to send the info to corporate and I should hear something in 5 days. This is totally unacceptable! First you say wait 24-48 hours, then I am told after 3 days have gone by that I need to wait 5 more days just to find out what the problem is. Something is really wrong! My 4/28-29 shows did not get released for 4 days. Now, I've been waiting 5 days for Shoreline. This sucks. LivePhish does this so much better. The band should hire Nugs.Net to do this.

please PM me the details and I'll see what I can do to get things fixed. Thanks and sorry.

I have three separate issues with GD-store. 1) Half of items were missing from one order. I have already paid all items. 2) Store used Fedex instead of USPS that I chose without informing me. So I had to pay more shipping costs and Fedex took their fee for customhandling. 3) Send a defective product (a watch) for replacement or refund. I havent heard anything of it since. I have tried to contact customer service many times for over a month now but they are not answering at all. Calling there is useless because I cant understand anything. My english is not good enough. I can understand that mistakes happen and there may be rush time now. But nobody is answering at all. I find this unbelievable. There is not much I can do but complain here. I live in Finland so I propably cant use any legal instruments to get at least my money back. If it was only small amount of money I wouldnt care but I have paid some 300 dollars and didnt get anything but trouble and silence. I have been ordering products from GD-store for many years but something has happened there lately. They had minor problems earlier also but they were solved in a friendly way. Now they have constantly problems and the worst thing is that they dont even bother to answer you. I think this is it for me too. Ps. Downloads have been working very good for me. I have gotten them all in reasonable time and quality and music has been good.

Maybe we all should learn to speak and write in Hindu or Indian, looks like all the customer service in in some far off distant land , and no it`s not Terrapin. Amerikan GD. ( sorry for the smart ass remark, could`nt resist ) .So many people here in the states that need work .. it`s pitifull. I really hope you all get your orders taken care of . PM Marye your details maybe she can help you guys , she`s the best !

Hello, I've used the dead.net store for a few years and this is my first problem. My order I placed on April 2nd was charged on April 8th and has yet to show up. I have e-mailed customer service a couple times already and have not gotten a response. Can someone help me get this fixed? Thanks Jeff Brown