• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

Comments

sort by
Recent
Recent Oldest A to Z Z to A
Reset
  • #211
    marye
    Joined:
    blahblah
    please PM me the details (order number, your email used for the order, etc.) and I'll try to get this fixed soonest.
  • #212
    blahblah
    Default Avatar
    Joined:
    Taken my money and gone
    I placed an order for a download last Sunday - 7th February. It didn't work - in fact it quite spectacularly didn't work - not least in that it redirected me to an http site for the manual download before telling me the files weren't found. (and no, I don't have a pop up blocker running, yes I did try it on more than one machine and in two browsers). They have charged my card - the charge went through on Monday 8th. I spent an age on the phone with customer support who were no help at all and told me I'd get an email within two days. Of course I didn't. I emailed in reply to the download notification email that I received and got a reply saying it would be five working days before I heard back and of course more than five working days later I've heard nothing. My money has been taken and I've got nothing in return. Why should I spend more time on hold and talking to someone who can't help me? This is a disgrace.
  • #213
    buddy plant
    Joined:
    How do ya turn something...
    ... that worked really well into shit? Go ask Rhino.
  • #214
    johnman
    Joined:
    ok, but what really messes me up
    is that the word "hindi" means "no" in Tagalog, so it they outsource to the Philippines, i could at least indulge in an ice cold San Miguel on occasion....(that still leaves the cookies in question). mebbe a copra plantation?..garlic peanuts and lumpia for everyone!
  • #215
    Anonymous (not verified)
    Default Avatar
    Joined:
    Johnman moving to Bangalore
    J'man has started the process of becoming the lord overseer of Rhino's Grateful Dead Store fulfillment arm. He is currently immersed in a Rosetta Stone language module to learn Hindi.Rhino has paid for a first class ticket on the Air India LAX>Banglaore nonstop, 22 hours in the air. His task? To troubleshoot the operation and upgrade poor technical equipment and communications channels for the current vendor. Then, cull the Indians out who can't speak passable english to people in Padcuh, KY or Enid, OK. Then, intensive drumming circles for the employees followed by the post-space segments of shows while under the influence of various psychotropic substances. This bonding will creat a cohesive unit capable of deftly handling all future orders. Eventually J'man becomes secure enough that he joins the Raj and spends his summers in Darjeeling in an old but well-maintained tea plantation villa. Life is not hard and the checks keep rolling in. There is only a murrmur occasionally heard by the servants for more cookies...
  • #216
    johnman
    Joined:
    as i just said in another of our forums
    i LOVE you people....you ALWAYS brighten my day....God bless you
  • #217
    TigerLilly
    Joined:
    give the job to johnman
    I add my vote to the list! Feel a movement starting here! ********************************** By trying we can easily learn to endure adversity -- another man's I mean. Mark Twain
  • #218
    Anonymous (not verified)
    Default Avatar
    Joined:
    Yes, give the contract to J'man...
    ...in Portland or wherever he is. Let him hire the team. He couldn't do any worse than the crackheads from Van Nuys who used to have it. You better be organized Johman, the devil is in the details!
  • #219
    stuman
    Default Avatar
    Joined:
    Yes I agree with that !
    If Johnman had the job I would use the DN store . it would be great !!
  • #220
    cosmicbadger
    Joined:
    give the job to Johnman
    wouldn't that be great!
user picture

Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?