Grateful Dead

dead.net the official site

Well I`m posting that for the folks who don`t know. If you already have a source then you have a source , some folks (beleive it or not) are new to such things as the internet , searching the net and finding reliable sources . obviousley Dead.net is not a reliable source if it was I would not post this. plus the folks at WTC are old freinds of mine and they have always been kind to me , and I never heard a bad word about them . so it`s here if you need it , if you don`t need it just ignore it . :-) http://www.woodstocktradeco.com/

I have to say that the lady I spoke with sounded pretty miserable - her system was slow and there was nothing she could do to help. If it were my band I'd be hopping mad to find out this stuff was happening.

I would normally agree about the decorum of suggesting another source for goods here but the fact that nobody (besides Marye) is taking concrete action to fix things trumps that concern by a country mile. And, this is the only source for mixed down tunes. Rhino probably has a contract with an Indian vendor. The Indians are probably pissed they don't have the technology to serve people efficiently (even by the measure of Indian efficiency). (sigh)

and i need a job....and they shouldn't out source....if i had a job ...i could buy stuff...if they hired locally, things might improve.....see?

... and anyone else taking advantage of this situation to spruik woodstocktradeco.com No doubt GD merchandising is a mess, and it gives me no pleasure to say so. But what you're doing, so opportunistically, is NOT a good look either. IMO. I know where to get stuff, and I'd guess everyone else here does, too.

and why is customer "service" (yeah...uh huh) outsourced?.....hire locally and get better quality, i know i could use the work, and i'm sure the customers would appreciate speaking to someone a little closer to home......"hello, this is johnman, man....may i help you?"

Does anyone from the real GDP or GDM or the band themselves ever come to this web site ? All this is really making The Dead look really bad IMO. And I have to ask What Would Jerry Do ?

I just tried to buy a digital download and got a file not found error - 40 minutes on the phone to customer service to learn that the representative can't help me and to be told that I'll be sent another email by 'the management'. An emailed reply to the purchase confirmation tells me it will be 5 days before I can expect to hear anything. Then I come here and read all this. I wish I'd never come near this site.

They even Speak English !! Check em out they will not ripp you off either !! http://www.woodstocktradeco.com/

I finally got a response from dead.net via India and they are in complete denial about ripping me off by charging me twice for something that I ordered once. A rational conversation couldn't even be had by the person who called me because I am mono-lingual and her use of American English was horrible, which is part of this kind of scam. Sending money orders has always worked well for me but I absolutely cannot, in good conscience (even to a complete jerk), recommend buying anything through dead.net with a debit card or credit card. The card information will be retained by scam artists in India who will charge your card more than once for an order that one only makes once. Ever since dead.net deferred its business dealings to people in India buying anything from dead.net has proverbially gone to hell in a hand basket and dead.net does not care enough to make the situation right. It seems as though common decency and integrity have taken a back seat to dishonesty and theft. -Stew