Grateful Dead

dead.net the official site

I've reported this. Please send me a PM with the order info and I'll see if we can straighten this out. Thanks.

I preordered this back in october and still haven't received it, yet the charge remains on my account. please help

... there are only about 200 complaints in this thread. It seems that when something screws up that all hope is lost trying to correct it. On the other hand, the 200 who complain here are probably just the tip of the iceberg. What? The Titanic has gone down? Ohhh, never mind... (Fucking Rhino! The Grateful Dead are probably selling more music than any other 5 rock acts combined in this day and age of free downloading and Rhino does a ROYAL of screwing up milking a cash-cow. Who are the bigger idiots? Rhino or the band that signed them to a management contract?)

kennyw said: "Does the phrase "pedantic twerp" ring any bells for you?" This is high praise indeed coming from an Editor. LOL. I'll just go back to my bean counting now.

for you GD gear . http://www.woodstocktradeco.com/

Ironman88 sed: "Moral of the story: I don't think that either of these guys will be coming back to the store any time soon." The answer to that would be a "yes". Actually, it would more emphatically be a "when hells freezes over". Only problem with that, though, is it reminds of the excruciatingly awful Eagles. Ironman88 sed: "I would point out that the use of the collective noun "pack" is probably incorrect in this case and that the correct terminology would be a "herd", "trip" or "litter". Being Dead related, "trip" seems the better word." Does the phrase "pedantic twerp" ring any bells for you? :) On a more serious note, and as per many other posts hereabouts, has anyone else seen a more piss poor example of online retailing and/or customer relations? Fucking ludicrous!

Reproduced below is the text of an email that was received by a friend of mine yesterday from a friend of his who was obviously trying to vent his frustration regarding the Dead Store with someone who cared. I guess it speaks for itself. I would point out that the use of the collective noun "pack" is probably incorrect in this case and that the correct terminology would be a "herd", "trip" or "litter". Being Dead related, "trip" seems the better word. While my own recent experience with the Dead Store has been relatively pain free, it appears from the surfeit of complaints that accompany every new release that things are still far from being exactly perfect. Moral of the story: I don't think that either of these guys will be coming back to the store any time soon. Email received by my friend: "i've just tried to place an order on the fucking useless dead website for over $200 worth of cds ands had it rejected five times in a row. (par for the course for those morons) sent them an email to customer service and received a reply saying they have a backlog of emails (wonder why?) and can't get back to me for five days. so i fired off an ob scene message calling them a pack of worthless fuckpigs. got a message back saying the email address was invalid. i wonder how much money they lose this way." My friend's response: "Well, all's I can say is that I'm glad the GD are on the back burner for me at the moment. Sad part is, this sort of thing has now become entranched as part of the GD experience. "

please PM me the details and I'll see what I can do. Stew has already PM'd me.

YEP--I'ss been waitn since 10/09 fer stuff-I'm not enthused bout goin to India--but don't shi_ a cow--if it ain't happenin fer you ---then DON'T DO IT AGAIN!--I'm not-- In the past--(bout 5-7 yrs ago)--took some time-fer me-Maui- it is a little too long --but I hope it'll clear up--if not--yer doomed...Let's all hope fer clear skies................. Keep Smilin....

It's been weeks later and still no response from dead.net. The lesson here is to not make on-line purchases from this web site and that's a shame. I'll also have to get rid of that card so I don't continue to be charged for nothing in the future. The customer service here is proving to be pitifully disgraceful. -Stew