• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #241
    Stew
    Joined:
    1009?
    Actually it was 10-24-2009 as I'm not THAT old. Anyway, thank you to lamagonzo and stuman for the information. Hopefully this will all get worked out soon. Happy Winter Holidaze, everybody!..
  • #242
    Anonymous (not verified)
    Default Avatar
    Joined:
    Don't give credit card info to Rhino Indians...
    ... It's way out of control now and obviously nobody cares at Rhino. Marye is being a good little rhino trying to stick her finger in the leaking dike but it's all over now, baby blue! You've got to be fucking stupid to give your credit card # w/security code to these fucking Indians. YOU WILL BE LIABLE FOR EXTRA CHARGES & THERE IS NOTHING YOU CAN DO! If they have that ccv YOU ARE LIABLE, IT MEANS CARD PRESENT!!!!!!~!!! i'm in the credit card processing industry, i know what i'm talking about, really i do.
  • #243
    stuman
    Default Avatar
    Joined:
    just one more thing
    for future orders try these folks , they are some old freinds od mine and very nice and freindly to deal with . http://www.woodstocktradeco.com/
  • #244
    stuman
    Default Avatar
    Joined:
    Stew
    You don`t need to post your imformation , click on Marye`s name when her profile comes up click on "send private mesage" then fill in the header just type imfo or something you have to put something in the header or it will not send. after the header part you then type all your imformation in the feild below , you full name , address , order number and whatever else you may feel is relevent to you probleme . then say thank you marye and click :send private mesage" . And there you go . Marye is a very kind person and she will help you as much as she posibley can . I hope this helps you .
  • #245
    Stew
    Joined:
    Personal Information
    The information has already been sent many times. I'm not going to post my personal details here. I am a trusting guy but that would be quite a stretch. The details have been passed along to my card company since dead.net refuses to respond to me. Peace, Stew
  • #246
    marye
    Joined:
    cus
    if you PM me the relevant details like the order number and your real name I will launch inquiries.
  • #247
    Cus
    Joined:
    Almost 2 months
    Does anyone in Customer Service read this forum? I ordered RT on 11/1 and still have not received it. I have called customer service several times and was told it would be sent out...still no discs. What is going on? I have ordered close to two dozen times over the years and never had this happen. Now I am in jeoprady of losing the bonus disc, which is the reason I ordered in the first place. What a disappointment. If this is ever resolved (discs or refund) I will never buy directly from Dead.net again. It's easier to pay double on Amazon or e-bay for an item than deal with this nightmare.
  • #248
    marye
    Joined:
    stew
    let's just say I am not hooked into the order system and it would be helpful if I had your order number and the transaction details for the bogus charge to pass along to the actual people who might be able to fix this.
  • #249
    Stew
    Joined:
    I've Been Robbed (Continued Still)
    Thanks. As I mentioned in a recently previous post I've sent the information several times (along with having called the customer service number) but the situation has yet to be resolved. If you want, you can let them know to look for messages from Steven J. Lualdi (a.k.a. Stew).
  • #250
    marye
    Joined:
    Stew
    send me the details on this business soonest and I will pass it up the line. Yikes and sorry.
user picture

Member for

17 years 2 months
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 1 month

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?