Grateful Dead

please PM me your order info and I'll see what I can find out.

I ordered the 1977 concert cds on 26. November; a confirmation email promised an epost would be sent me when shipping occured. A week later, no epost. Look, sometimes time is of the essence. Marketplace expectations are that an order is posted pretty quick. Amazon dealers promise shipping within two days. I am not used to a dealer who sits on an order after billing the credit card, and sits and does not respond to inquiries. The lack of response and slow shipping seems to be poor service. I notice that preorders are shipped when promised, and the slow shipping seems to apply only to individual items not within a mass mailing. I think that 100 dollars should give a customer a service oriented shipping speed. Are your employees on strike? Really how long does it take to set a package in an envelope and adress it, and put it in a pile for posting later at the end of the day. Would you please arrange to either have my package shipped NOW or vollunteer to pay for overnite shipping to compensate for inertia?

I have been trying to find these for some time now. I spoke to customer service 2 months ago and they said the site was down and downloads would be available in a week. Have they been taken off? They are not in the store. I searched and came across the old links, but when I clicked on the download link, I got an error msg saying it could not find my search. Confused!

i can't order till a new new fulfillment vendor is hired by Rhino with positive feedback from heads on this site. sorry, it's christmas. i really do want to order but there is no way i'm ever going to deal with fulfillment that outsources to india. bad rhino, very bad rhino very, very, very bad rhino!!!

well that's all very nice, but free postage on an empty envelope, or one with wrong or faulty goods, or goods that never arrive, with no shipping information and pathetic customer service is not much use! Wouldn't it be nicer if they just said, on here SORRY Caveat emptor indeed

Dead.net posted on Facebook: today only, Free Ground Shipping from Dead.net on all orders, no minimums, today only. Sorry, this offer is valid for U.S. addresses only. So go for it!

send me a PM with the details, please.

I have tried to contact customer service via e-mail recently and in the past - never get/got a response, and have tried calling customer service, but was on hold for quite some time before giving up as all agents were busy. I ordered things on 2 different occasions in late october and early november. 1, ordered 10/24, finally shipped after I sent an e-mail on 11/16 - not sure if it was because of the e-mail or not. The 2nd, ordered 10/30, remains a mystery. Still no response to my e-mail Any suggestions on what to do next would be much appreciated. Thank you. pablomoses

I have it on good authority that the long-lost order checking function will return shortly, but in the meantime I'm sorry for the aggravation.

Marye, I just tried to go online and check the status of my order for the RT 3.1 that was supposed to ship on 11/10. There is no longer anyplace to do that. If you go the FAQ for the store, it says that you can check the order status by going to the store page, clicking on "My Account" and going from there. That is no longer possible. There is no "My Account" link on any of the store pages. You might want to point that out to whomever maintains the site that they either need to restore that functionality, or they need to update the FAQ. FWIW, the RT 3.1 was supposed to ship on the 10th. As of today, the GD Store says it has not shipped and they don't know when it will. Ordering from them is becoming more and more frustrating with each order I place. Rich "All Who Wander Are Not Lost....."